Your cart is empty.
Tell us what you saw, or share a suggestion — we'll follow up by email.
0/800
We want you to be completely happy with your Al Shawl House piece. If something isn't right, here's exactly how our return process works.
You may request a return within 15 days of your order being marked as delivered, in line with Oman's consumer protection guidelines. Requests submitted after this window will not be automatically accepted — please contact support if you have a special circumstance.
Sign in to your account, open the order from your order history, and select "Request a Return". You'll be asked for a reason, any extra details, and a required photo of the unopened mussar as proof it hasn't been used. Your request goes to our team for review before anything else happens — no pickup is arranged at this stage.
We review every request and either approve or decline it. Only once a request is approved do we arrange collection of the item. If declined, we'll let you know why.
If the item arrived damaged, defective, not as described, or was the wrong item, Al Shawl House covers the return shipping cost in full. If the return is due to a change of mind or an incorrect size selected at checkout, a flat OMR 2.000 return shipping deduction is taken from your refund amount — this is shown to you before you submit the request, and again on your return's timeline. If you bring a change-of-mind return to our shop yourself, the same OMR 2.000 delivery deduction applies, and we give you an OMR 2.000 Al Shawl House gift card to use on your next purchase.
Once we receive the returned piece, it's inspected to confirm it matches the condition shown in your request photo — unused and in its original packaging. If it passes inspection, your refund is processed in full within 3 working days of receipt. If it arrives opened or shows signs of use despite an "unopened" photo submitted at request time, a 15% restocking fee is deducted from your order total and the remaining amount is refunded to your selected refund method — we'll be in touch to explain the outcome either way.
In more serious cases — where the piece is damaged beyond repair, or has discoloured due to misuse on your part — we'll inspect it and may issue a partial refund to help cover the damage, or in the most serious cases, no refund at all. If no refund is issued, the piece is shipped back to you once an additional OMR 2.000 re-delivery fee is paid.
You choose when requesting your return: a refund to your original payment method, or store credit toward a future purchase — issued as a gift card code, emailed to you and shown on your return's timeline once processed.
If you have any questions about a return, please reach out via our Support page.