Frequently Asked Questions

Add the pieces you like to your cart and go to checkout. You can check out as a guest or with an account. Accounts let you track orders, save pieces you like, keep addresses and request returns.

No password is needed. We send a one-time code to your email, or you can continue with Google.

Card payment through our secure payment partner Thawani Pay (your card details are entered on their secure page and never reach us) and bank transfer. The options available are shown at checkout.

After checkout you will see our bank details. Transfer the total and upload your proof of payment. Your order is confirmed once our team verifies the transfer. Because each piece is one of a kind, an unpaid order may be released after a reasonable time.

All prices are in Omani Rial (OMR) and include VAT. The currency selector shows approximate prices in other currencies; the amount at checkout is the one that applies, and your bank may apply its own exchange rate or fees.

Enter your code at checkout. Codes are valid only for the stated period and conditions, have no cash value, and normally one code can be used per order. A code cannot be added to an order that is already completed.

After payment is confirmed: Muscat 1–3 working days, the rest of Oman 2–5 working days, GCC countries 3–7 working days, and other countries 5–10 working days. These are estimates, not guarantees.

Delivery fees depend on your destination and are calculated automatically at checkout. There is no minimum order for delivery. Where your destination has a free-delivery amount, delivery becomes free once your order total reaches it — the bar in your cart shows how close you are.

Yes, to any destination that has a delivery rate at checkout. Import duties, customs charges and taxes of the destination country are not included and are the customer's responsibility. If your country is not listed, message us on WhatsApp.

Yes — pickup from our shop at Boulevard Boutique Mall, Muscat is free. Choose it at checkout, then pick a date and approximate time within opening hours (Saturday–Thursday 10 AM–2 PM and 4–10 PM, Friday 4:30–10 PM), or tell us you have no preference and we will notify you when it is ready.

Sign in and open Orders in your account to see the status of your order. We also contact you by email and/or WhatsApp when needed. Please check your parcel on arrival and contact us quickly if it is damaged or incorrect.

Yes. You can request a return within 15 days of delivery if the piece is unused, unworn and in its original condition and packaging.

From your account: open the order, choose the return option, give the reason and add a photo of the unopened piece. Our team reviews every request before any pickup is arranged.

Refunds go to your original payment method or, if you prefer, as store credit. We cover return shipping when an item arrives damaged, defective or incorrect. For change-of-mind returns a flat return-shipping deduction may apply, and a restocking fee may apply if a piece comes back opened or used. Full details are in our Returns & Refund Policy.

Each piece is handmade and one of a kind, and colours can look slightly different on different screens. If a colour matters, message us on WhatsApp or visit the shop to see it in person.

Browse by collection, new arrivals or sale, use the search bar, or try “Find by photo”: upload a photo (for example of a dress) and the site suggests mussars in matching colours. You can also filter by fabric colour and naqsha (embroidery) colour.

Lay the mussar flat without stretching it and measure diagonally from one corner to the opposite corner. That number in inches is the size. Our sizes are Standard, Large and Compact (selected pieces). Our Care & Sizing Guide has a video.

Yes, we can cut a piece to a smaller custom size in-house (from larger to smaller only). Mention your preferred size when ordering via WhatsApp and contact us for pricing.

Dry cleaning is best. To hand wash, use cold or lukewarm water with a little hair shampoo (no washing powder or soap), swirl gently without rubbing, rinse well and press between towels. Air dry flat in the shade and never hang it. Never machine wash, bleach, tumble dry or wring. Iron on low heat with a pressing cloth.

Choose any amount (or a specific collection) on the Gift Cards page. Send it as a digital card by email or WhatsApp — immediately or scheduled for a date and time — or as a physical card delivered to the receiver, to you, or collected in our shop.

Gift cards do not expire and stay valid until the balance is fully used (unless voided due to misuse or fraud). Check a balance on the Gift Cards page with the card code. Digital cards can be added to Apple Wallet or Google Wallet.

No. Gift cards, and store credit issued as a gift card code, are not refundable for cash.

WhatsApp +968 77109711 or Instagram @alshawlhouse. Our shop is at Boulevard Boutique Mall, Muscat — Saturday–Thursday 10 AM–2 PM and 4–10 PM, Friday 4:30–10 PM.

Only to process your orders, deliver them and contact you about them. See our Privacy Policy, Terms & Conditions and User Agreement for the full details.